Privacy Policy

1. Who we are

The data controller is Rich Harrington Ltd, Office 53C, Unimix House, Abbey Road, London, NW10 7TR, United Kingdom. VAT registration: GB 512 2587 12.

For privacy questions, email hello@richharrington.dev.

2. Information we collect

We collect information you provide directly, including:

• Name, email, phone number, and company details
• Project, support, booking, and enquiry messages
• Portal account details where you create or are invited to an account
• Billing and payment-related information needed to issue invoices and take payment

We also collect limited technical and usage data when you use the website, client portal, and free tools (for example IP-related diagnostics when you run Network Recon, browser/device information, and analytics events).

3. How we use it

We use personal data to:

• Respond to enquiries and provide quotes
• Deliver projects, hosting, maintenance, and support
• Operate the client portal, bookings, estimates, invoices, and documents
• Send service messages, booking confirmations, and (where consented) marketing updates
• Improve the website, diagnose issues, and keep systems secure

We do not sell your personal data to third parties.

4. Legal bases

Depending on the activity, we process personal data on one or more of these bases under UK GDPR:

• Contract: to take steps before a contract or to deliver agreed services
• Legitimate interests: to run and secure the business, improve services, and respond to enquiries
• Consent: for optional marketing where required
• Legal obligation: where tax, accounting, or other law requires retention

5. Sharing & processors

We use carefully chosen service providers to help operate the business (for example hosting, email delivery, analytics, payment processing, and calendar/booking tools). They process data only as needed to provide their service.

We may also disclose information if required by law, or to establish, exercise, or defend legal claims.

6. Storage, security & retention

We use industry-standard measures appropriate to the sensitivity of the data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal data only as long as needed for the purposes above, including project history, billing records, and legal or accounting requirements. You may request deletion where we are not required to keep the data.

7. Cookies & analytics

The website may use essential cookies for security and session management, and analytics tools (including Google Analytics) to understand how the site is used so we can improve it.

You can control cookies through your browser settings. Blocking some cookies may affect site features such as login.

8. Your rights

Under UK data protection law, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion or restriction in certain circumstances
• Object to certain processing
• Data portability where applicable
• Withdraw consent where processing is based on consent

To exercise these rights, email hello@richharrington.dev. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Contact

For privacy-related questions, contact:
Rich Harrington Ltd
hello@richharrington.dev
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