Question 1

How long does the web design process take?

Accepted Answer

Discovery and proposal typically take 3–5 days. Build time depends on scope: a simple 5-page site is 2–3 weeks; larger projects 4–8 weeks. You get a clear timeline before work starts.

Question 2

What platform do you build websites on?

Accepted Answer

Custom React and Vite for performance-critical sites, Payload CMS when you need flexible content control. WordPress when it fits — ACF, custom themes, no page builders. The stack follows your goals, not a template.

Question 3

Do you use templates?

Accepted Answer

No. Every site is bespoke. You get a design tailored to your brand and conversion goals, not a theme with your logo swapped in. Layout, typography, and content structure are built for your business.

Question 4

What's the process for a new website?

Accepted Answer

Discovery call, then proposal and design sign-off, build, testing, and launch. You are involved at each stage with clear checkpoints. No surprise invoices or scope creep without agreement.

Question 5

How much does a website cost?

Accepted Answer

Starter websites from £995 (up to 5 pages, mobile responsive, contact form, SEO setup). Larger builds, SaaS, and ecommerce are quoted after discovery. Fixed-price proposals — no hourly surprises unless you ask for ad-hoc work.

Question 6

Do you charge for discovery calls?

Accepted Answer

No. The first call is free. We discuss goals, timeline, and budget. If it is a good fit, you receive a written proposal with scope, price, and milestones before any work begins.

Question 7

Do you offer web hosting?

Accepted Answer

Yes. UK-friendly hosting from £3.99 per month with SSL, backups, and support. I can migrate existing sites or provision new hosting as part of a project. See the Web Hosting service page for plans.

Question 8

Can you manage my domain name?

Accepted Answer

Yes. Domain registration, DNS, email routing, and renewals can be handled through Rich Harrington Ltd. You retain ownership — I manage the technical side so records stay correct.

Question 9

Do you offer ongoing support after launch?

Accepted Answer

Yes. Every project includes 7 days warranty for bug fixes. For ongoing work you can book hours from £75, take hosting from £3.99 per month, or arrange a maintenance retainer with updates and monitoring.

Question 10

What is included in a maintenance plan?

Accepted Answer

WordPress or app updates, security patches, uptime monitoring, backup checks, and a monthly report. Priority support response and small content changes depending on tier. See Maintenance & Care for details.

Question 11

Can you build custom SaaS products?

Accepted Answer

Yes. I build MVPs and production SaaS — auth, billing, admin dashboards, APIs, and integrations. React/Node and Supabase are common stacks; scope is agreed in a fixed proposal after discovery.

Question 12

What is the client portal?

Accepted Answer

A secure login where you view projects, invoices, documents, support tickets, and hosting in one place. You get updates without digging through email threads. Portal access is included for active clients.

Question 13

How do I log a support ticket?

Accepted Answer

Use the public support form at richharrington.dev/support or email helpme@richharrington.dev. Portal clients can open tickets from the dashboard. Typical response within one business day.

Question 14

Who is security hardening for?

Accepted Answer

Any business running WordPress, custom apps, or VPS infrastructure that cannot afford downtime or a breach. Typical clients are agencies, SaaS founders, and SMEs without an in-house DevOps team.

Question 15

Do you work with existing hosts?

Accepted Answer

Yes. I harden cPanel, VPS, and cloud setups on AWS, DigitalOcean, and similar providers. If your stack is unusual, we discuss it on a discovery call before quoting.

Question 16

Where are you based? Do you work remotely?

Accepted Answer

Rich Harrington Ltd is UK-based (Swindon / London registered office). Most work is remote with video calls and async updates. On-site meetings are available for local clients when needed.

Question 17

Do you work with agencies and white-label partners?

Accepted Answer

Yes. White-label development, overflow capacity, and technical consulting for agencies are available. NDA-friendly — your client relationship stays yours.

Question 18

How do I get started?

Accepted Answer

Book a free call at richharrington.dev/book or email hello@richharrington.dev with a short brief. I will reply within 24 hours with next steps.

Frequently asked questions

Web Design

Pricing

Hosting & Domains

Maintenance

SaaS & Apps

Client Portal

Security

General